Return & Refund Policy
At Souqify, your satisfaction is our top priority. If you’re not completely happy with your purchase, our return and refund process is designed to be simple and hassle-free.
✅ Return Eligibility
You may request a return within 7 days of delivery if:
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The item is unused, in its original packaging, and in the same condition as received
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The request is made within 7 days of receiving your order
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You provide proof of purchase (order number or receipt)
❌ Non-Returnable Items
We cannot accept returns for:
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Items that are used, damaged, or altered
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Requests made after 7 days of delivery
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Final sale, clearance, or promotional items
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Gift cards or giveaways
🔁 How to Return an Item
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Email us at souqifyofficial@gmail.com with your order number and reason for return.
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Our team will review your request and provide return instructions.
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Ship the item back — return shipping is the customer’s responsibility, unless the item was incorrect or damaged.
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Once we receive and inspect your return, your refund will be processed within 5–7 business days.
💸 Refund Details
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Refunds are issued to your original payment method.
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Your bank or payment provider may require additional time to process.
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You’ll receive an email confirmation once your refund has been issued.
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at souqifyofficial@gmail.com.
Include:
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Your order number
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Clear photos of the item received
We’ll arrange either a free replacement or a full refund, depending on the situation.
🛑 Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or payment provider.
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If there’s still no update, contact us directly for assistance.
💬 Need Help?
We’re here to help with any questions or concerns:
📧 souqifyofficial@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia